A dedicated contact person is becoming increasingly rare for some corporate customers
Published
Bank corporate customers experience service in different ways. In Uusimaa, about 44 percent of corporate customers have a dedicated contact person at the bank. Across Finland, the share is 50 percent. The figures come from a press release published by the bank.
A dedicated contact person means that a company has a specific individual at the bank with whom it handles its affairs. Such a person knows the company's operations and needs. According to the press release, this affects how companies experience banking services. The release particularly examines how the bank gets to know customers who do not have a dedicated contact person.
Uusimaa's share is slightly lower than the national average. Uusimaa has many companies from various industries and growing companies, so the significance of a contact person may be great. However, based on the press release, it cannot be said how much this difference affects customer satisfaction.
The press release states that banks offer their corporate customers different service models. Some customers receive a personal contact person, while others handle their affairs mainly online or by phone. Companies should consider which kind of service is best suited to them.
Sources: Mynewsdesk
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