Artificial intelligence is changing the everyday life of customer service – new solutions for companies

Published 2026-10-22

The development of artificial intelligence is progressing rapidly, and new tools have now entered the market that are transforming corporate customer service. One example of this is a system called Quack AI, which is designed to help companies improve the customer experience.

Quack AI acts as an operating system for AI agents. It allows companies to train artificial intelligence to handle customer service tasks independently. The goal is for the AI to be able to answer customer questions quickly and accurately without constant human assistance.

In Finland, many companies are currently looking for ways to use artificial intelligence more effectively. Autonomous AI agents can reduce the workload of customer service representatives, allowing employees to focus on more demanding and complex customer situations.

The development of technology also means that customer service is becoming faster than ever. Once the AI learns a company's operating procedures, it can provide customers with assistance around the clock. This is particularly important in digital commerce, where customers expect immediate responses.

Although artificial intelligence brings many opportunities, it is important for companies to ensure that the systems operate reliably. Nevertheless, the use of AI in customer service is a significant step toward a smoother and more efficient customer experience in the future.

Sources: quasa.io

More Finland news

All Finland news · News by country