CRM is changing the relationship between citizen and state
Published
Giantsis spoke to CNN Greece about CRM, that is, the citizen relationship management system. According to his statements, CRM is not simply another information system of the public sector.
He argues that the system signals a different philosophy in the relationship between the state and the citizen. With CRM, public administration aims to have a more organised picture of citizens' requests and needs, so that services become more accessible and more coherent.
In the interview he explains what changes in citizens' everyday contact with the public sector. The change concerns the way cases are recorded and monitored, which, in his view, can reduce bureaucracy and waiting times.
The interview gives a general picture of the changes the new system will bring. However, full details about all the stages of its implementation have not yet been given, and the result will become apparent gradually in practice.
Sources: CNN.gr
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