Bank Syariah Indonesia Wins Highest Award at National Contact Center Event
Bank Syariah Indonesia (BSI) has once again achieved a proud accomplishment at the national level. At the prestigious The Best Contact Center Indonesia 2026 event, Indonesia's largest sharia bank successfully swept three awards at once for the quality of their customer service.
One of the most notable achievements attained by BSI is the Platinum trophy. This award is the highest category in the competition, demonstrating an excellent standard of service in handling customer needs through their service center or contact center.
This success is considered a tangible manifestation of the transformation carried out by the company in collaboration with Danantara Indonesia. The main focus of this transformation is to improve the efficiency and quality of interactions between the bank and its customers throughout the country.
This achievement is expected to strengthen BSI's position as a trusted financial institution that continues to innovate in providing the best service. With this recognition, BSI is committed to continuously improving digital and communication service standards for the people of Indonesia.
Moving forward, BSI plans to continue developing technology and human resources in their service centers. This step is taken so that customers receive a faster, easier, and more comfortable banking experience in meeting their daily financial needs.