New survey reveals: Israelis are dissatisfied with the treatment in the healthcare system
A new survey conducted by the Assuta Hospital presents a complex picture regarding the Israeli public's satisfaction with the public healthcare system. The study examined patients' feelings toward the various bodies within the system and raised important questions regarding the quality of service and the personal treatment provided to patients.
One of the most concerning figures to emerge from the survey concerns the Ministry of Health itself. According to the results, the ministry was ranked last in terms of compassion and human treatment toward patients, with only 13% of respondents expressing satisfaction with this aspect.
The survey highlights the gap between professional medical care and the patient's emotional experience. While the public appreciates the medical expertise available in Israel, it appears there is a significant need for improvement in the communication skills and empathy of the various teams and systems.
The survey's findings are expected to lead to a broad public discussion on the way the Ministry of Health communicates with the public. The goal of the professionals is to understand how to restore public trust and improve the quality of service, so that every patient feels seen not just as a patient, but also as a person.