New report reveals: Which HMOs received the most complaints from patients?
Published
The Office of the Ombudsman for National Health Insurance recently published a comprehensive report concerning healthcare services in Israel. The report examines the number of complaints filed by insured individuals against the four HMOs operating in the country, presenting a complex picture regarding the quality of service and the response provided to the public.
According to the data, "Maccabi" HMO is at the top of the list with a high rate of complaints found to be justified relative to its total number of insured members. This is a significant figure that raises questions regarding patient satisfaction with the services provided by the HMO.
On the other side of the table, "Leumit" HMO recorded the lowest figures for justified complaints. This means that the number of complaints filed against it, relative to the number of its insured members, was the lowest among all the HMOs examined in the report.
The report serves as an important tool for the Israeli public, as it allows patients to understand the level of service at the various HMOs. The Ministry of Health and the Ombudsman hope that the findings will encourage the HMOs to improve their service and provide a better response to the needs of their insured members.
In summary, the data highlights the importance of transparency in the healthcare system. While some HMOs are facing service challenges, others are succeeding in maintaining a low level of complaints, which indicates significant differences in the management of patient relations across the country.
Sources: היום
More Israel news
- Israel and France Explore New Approaches to Mental Health Care
- Sudden Facial Paralysis and Diabetes: What a New Israeli Study Shows
- A U.S. Medical Delegation Visited Laniado Hospital in Netanya
- A Special Crossing Over Route 6: A Bridge for Wildlife
- Revolut Receives Conditional License to Establish a Bank in Israel
- Ministry of Health Cancels Water Boiling Order in Kfar Chabad
- Eisenkot and opposition leaders agree on candidates for key Knesset positions
- Exiled Iranian Prince: Iran Is Likely to Use Nuclear Weapons Against Israel