MUFG Bank promotes standardization of business processes using generative AI
Published
MUFG Bank is promoting the standardization of its business processes by leveraging generative AI. Until now, a challenge within the bank has been that the vast amount of knowledge and experience held by individual departments had not been organized into data.
To address this issue, the bank has introduced technologies known as "ontologies" and "knowledge graphs." This has enabled employees with specialized knowledge—who are not part of the IT department—to efficiently digitize their expertise. To date, approximately 20,000 pieces of knowledge have been accumulated.
Furthermore, a new tool called "AI Flowchart," which utilizes generative AI, has also been introduced. Using this tool, AI automatically diagrams complex business workflows. As a result, the organization and standardization of tasks, which previously took a significant amount of time, have become much smoother.
This initiative serves as an important step not only toward streamlining banking operations but also toward sharing the valuable experience held by employees across the entire organization. Moving forward, the bank plans to continue leveraging digital technology to create a better working environment and improve its services.
Sources: EnterpriseZine
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