Rakuten Mobile withdraws policy for "automatic cancellation" of some users
On September 14, Rakuten Mobile announced a change to an important policy regarding current service usage. Previously, the company had planned to proceed with the automatic cancellation of contracts for subscribers using the service without linking their Rakuten ID, effective November 30.
However, with this announcement, the implementation of this automatic cancellation has been withdrawn. As a result, affected users will be able to continue using the service as they have been.
Furthermore, the expiration of phone numbers, which had been a concern associated with the automatic cancellation, will also be avoided due to this decision. Users can maintain their current phone numbers as they are.
This decision will likely come as a relief to many users. Rakuten Mobile intends to continue taking appropriate measures to ensure that its users can continue to use the service with peace of mind.