Odido launches new cloud service with artificial intelligence for businesses
The Dutch telecommunications company Odido has launched a new service called 'Cloud Telephony'. This innovation has been specially developed for business customers and combines various technologies to improve customer service.
The new service brings together three key components: traditional telephony, an advanced AI voice assistant, and a connection to customer data (CRM). This allows companies to handle their phone calls more efficiently. When a customer calls, the employee has immediate access to the correct information on their screen.
The built-in AI assistant plays a central role in this innovation. This assistant can support conversations by, for example, automatically taking notes or answering frequently asked questions directly. This is intended to reduce the workload for employees in customer service teams.
With this move, Odido follows the current trend in which artificial intelligence is increasingly being deployed in the business sector. The company's goal is to make communication between businesses and their customers smoother and more personal through the use of smart technology.
The service is available from now on for business users in the Netherlands. It is an important development for companies looking to modernize their digital accessibility and make better use of their customer data during daily conversations.