New technology in logistics: Zalando introduces robots for returns processing in Poland
Zalando, in collaboration with companies Sereact and CEVA Logistics, has begun implementing modern solutions based on artificial intelligence. The project concerns the automation of the returns processing workflow, which is a key element of online retail operations. The new technology is intended to streamline logistics at distribution centers located in Germany and Poland.
At the heart of the new system are advanced robots equipped with two arms that can independently recognize and sort returned products. By utilizing artificial intelligence, these machines learn how to handle various types of items, which allows for faster and more precise preparation of goods for resale. This is a significant step toward full warehouse automation.
The introduction of robots is primarily aimed at increasing work efficiency and reducing the number of errors that can occur during manual package sorting. Automation also allows for relieving employees of repetitive and physically demanding tasks, which is particularly important in the face of the growing number of orders in e-commerce.
This project is part of Zalando's broader strategy, which involves investing in technological innovation to improve customer service. Choosing Poland as one of the implementation sites underscores the importance of our country as a key logistics hub in Europe. The success of this pilot program could lead to the expansion of automation to other company distribution centers in the future.