Singapore Public Healthcare Clusters Report System Disruptions

Published 2026-10-13

On October 13, Singapore’s public healthcare sector experienced a widespread technical disruption. All three public healthcare clusters reported issues with their systems, which affected the accessibility of various services for patients across the country.

One of the primary areas impacted was the call centre services. Patients attempting to reach the National Healthcare Group (NHG) and several affiliated hospitals found that phone lines were temporarily unavailable. This caused concern among the public regarding the ability to book appointments or seek urgent assistance.

IHiS, the health technology agency responsible for managing these systems, responded quickly to the situation. They confirmed that they are working to restore full functionality to the affected platforms. The agency is currently investigating the root cause of the technical failure to prevent future occurrences.

Importantly, officials have stated that there is no indication of a cyber incident or a security breach. The disruption appears to be related to internal technical issues rather than an external attack. The agency continues to monitor the situation closely to ensure that healthcare operations return to normal as soon as possible.

Patients are advised to remain patient while the technical teams work on the repairs. For those with urgent medical needs, the authorities have encouraged them to visit the nearest emergency departments if they are unable to connect via telephone. Further updates will be provided by the healthcare clusters as the systems are fully restored.

Sources: Mothership

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