Seoul Metropolitan Government Expands Services from AI Administration to Citizen Safety and Culture
The Seoul Metropolitan Government announced on the 11th that it will fully launch “Chatbot 2.0,” which applies generative artificial intelligence (AI) across administrative operations. The service is intended to assist public officials with their work and improve administrative efficiency. Seoul plans to make broad use of new AI technologies in administrative settings to create faster and more convenient public services.
This “Chatbot 2.0” serves to support public officials when they search for needed information or handle their tasks. Seoul expects that this will reduce the burden of repetitive work and improve the speed and accuracy of administrative processing. In that it marks a full-scale application of generative AI to administration, it can be seen as one example of digital administrative innovation.
In the area of citizen safety, Seoul’s “Ansim Help Me” service is drawing attention again. At a time when citizens’ anxiety is growing due to recent violent crimes, the service works by sounding an alarm when a button is pressed and simultaneously connecting to closed-circuit television (CCTV) monitoring. It is a safety support system designed to allow people to quickly request help in emergencies.
Seoul believes that “Ansim Help Me” can help protect citizens in emergency situations. In particular, it is characterized by its ability to immediately alert people nearby to danger and connect with the monitoring system in cases of crime or risk. As public anxiety rises, Seoul is seeking to strengthen on-site response capabilities through such safety services.
In the cultural sector, the Seoul Cinema Center will begin full operation of its rooftop theater, “Sky Cinema,” starting on the 15th. It is a space where people can enjoy films while taking in the night view, and Seoul has prepared it so that citizens can experience a different kind of cultural life. The fact that people can enjoy both movies and city nightscapes in the heart of the city is drawing interest.
Seoul also plans to run citizen participation programs alongside “Sky Cinema.” Through this, its goal is to develop it beyond a space for simply watching movies into a cultural space where citizens can directly participate and communicate. The Seoul Cinema Center’s new programs are expected to provide an opportunity to broaden leisure and cultural activities.
In this way, Seoul on this day showed a move to improve the overall quality of citizens’ lives by introducing new services and programs in the fields of administration, safety, and culture. Administrative innovation using generative AI, safety services for emergency response, and the expansion of urban cultural spaces are being pursued together, showing the direction of Seoul’s policies.