Medellín Metro closes six ticket offices and offers new alternatives to users
Published
The Medellín Metro in Colombia has closed six of its ticket offices. The decision is part of a change in the way users can buy and top up their travel cards. Although this is local news, it shows how many cities are modernising their public transport systems.
To compensate for the closure of the ticket offices, the Metro has put 289 top-up machines into operation. These machines allow passengers to add credit to their cards without having to queue at a counter. In addition, the company has assigned 260 guides, staff who help travellers use the machines and find the information they need within the stations.
The statement also explains what options Cívica card users have, which is the payment method used in the city's transport system. According to the information available, the goal is for passengers to be able to continue topping up their cards easily, even though some ticket offices are no longer open.
In short, the Medellín Metro is reducing the number of ticket offices, but is betting on self-service machines and guidance staff to assist users. System authorities recommend that travellers check the official channels to find out which top-up points are available at each station.
Sources: Minuto30
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