Matrix wins ground in the public sector – but replacing Teams is harder

Published 2026-10-27

More and more Swedish government agencies and organisations in the public sector are showing interest in Matrix, an open communication platform for chat, voice calls and video meetings. The platform is built on open source, which means that anyone can review and adapt it. Many see this as an advantage when it comes to control over data and security.

Despite the growing use, completely replacing Microsoft Teams is a major challenge. Teams is used in many Swedish government agencies, municipalities and regions, and it is integrated with other programmes that the organisations use every day. A switch therefore means more than installing a new app. Staff need to learn new tools, old archives and routines must be adapted, and the technical operation must work with the systems that already exist.

Experts who follow developments believe that Matrix could be an alternative for certain areas of use, especially where it is important to communicate securely and independently of large American technology networks. At the same time, Teams is an established system with many features and strong support, which means it remains the most common choice in many organisations.

In summary, the trend shows that interest in open alternatives within public administration is increasing. However, how quickly the change happens depends on costs, technical requirements and how well new solutions work in practice. It remains to be seen whether Matrix can become a major player in Sweden or whether it will mainly be a complement to the existing systems.

Sources: Computer Sweden

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