A Listening Ear on the Phone: How the Number 143 Helps People in Need
In Switzerland, there is a telephone number that represents a lifeline for many: 143. This number belongs to the organization “Die Dargebotene Hand” (The Offered Hand). People in crisis, suffering from loneliness, or simply needing someone to talk to can call here. The service is available around the clock and offers fast, uncomplicated help.
The work on the phone is carried out by volunteers. These individuals are not professional psychologists, but they receive intensive training for their task. Their most important tool is active listening. In a world that is becoming increasingly fast-paced, many people feel overlooked. The volunteers give callers time and attention without judging them.
The topics of the conversations are very diverse and often emotionally taxing. Many callers suffer from extreme loneliness or have mental health issues. In some cases, it is even a matter of life and death when people express suicidal thoughts. One volunteer reports that some callers are in such a desperate situation that they have already prepared a rope. In such moments, it is crucial to remain calm and build a human connection.
A major advantage of the number 143 is anonymity. Callers do not have to give their names, and the conversations remain strictly confidential. This security makes it easier for many affected individuals to talk about their deepest fears and worries, which they might not even want to share with friends or family.
In summary, “Die Dargebotene Hand” is an indispensable pillar of society. The reports from volunteers show how powerful simple listening can be. A short phone call can provide hope in a dark hour and, in the best case, even save lives.